OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
68 ratings and 47 comments received in the last 90 days.
03 October 2025
Millie was so Helpful
10 September 2025
As above
07 September 2025
Can't think of anything that I didn't like or would want to change.
03 August 2025
Prompt, friendly and efficient service
03 August 2025
We were completely satisfied with the Mini Dealership. We dealt with Millie at Luton Mini who was the most helpful kind and professional person to deal with. The whole experience speedy enjoyable
03 August 2025
Millie was an absolute star . She was knowledgeable and really friendly and helpful
30 July 2025
It all happened seamlessly
30 July 2025
From the moment we walked into Sytner Luton, Milly made me feel at ease. She was so friendly yet professional and shared my excitement for finally being able to purchase a mini. I found it reassuring dealing with a female who understood my needs.
21 July 2025
Everything was managed perfectly.
05 October 2025
Got the job on time
05 October 2025
Rebecca was very helpful and the Mot and service went smoothly. I also got my car valeted.
05 October 2025
They fixed it quickly and communicated with me well
05 October 2025
Great service, helpful team and very efficient
04 October 2025
I have to come in again and pay for something that should have been done in my last visit - I have paid for oil that needs to be drained out.
02 October 2025
I found Rebecca to be attentive and she promptly escalated feedback from me to another sytner dealership (where I originally bought my car), so that issues could be quickly resolved. My concerns were treated seriously
28 September 2025
It was quick, done in a day and were very willing to help.
27 September 2025
Graham was courteous and very helpful. The service was completed in good time.
25 September 2025
team was quick to help
25 September 2025
Fully updated along the way The process was good
03 October 2025
The team aim to give a positive service, are friendly, professional and always seek to make you comfortable before starting a discussion e.g. can I get you a drink