OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
75 ratings and 59 comments received in the last 90 days.
02 July 2026
Purchase was easy but unfortunately there was a delay with delivery
16 June 2026
Salesman is new and didn't have enough knowledge and experience
07 June 2026
From my first visit to the showroom I was met by a young lady by the name of Millie . I felt completely at ease Millie made me feel very relaxed and comfortable.she took a great deal of time explaining the features and made the process very easy .
07 June 2026
Milly was very friendly and thorough
07 June 2026
Good experience with staff.
29 May 2026
Thank you Milly for a fabulous experience purchasing my new Mini and always being available to answer my questions. Would highly recommend Milly and the team, all were great during my time at Luton Mini.
27 May 2026
Fully satisfied, competent staff
24 May 2026
Very helpful staff gave lots of details and always able to answer my questions or concerns promptly
09 May 2026
Efficient, tackled the problem hands on when it occurred, thorough communication when needed and was great at reassuring me when a problem occurred. Handover was smooth and quick, and David Mullet and Stephen Brennan were always friendly!
08 July 2026
Excellent as always
06 July 2026
When I called the service centre, I was surprised that the only way to make a booking was through a series of pre-recorded menu options. I booked for 8:15, only to receive a text moments later instructed not to drop the car before 9am?!
02 July 2026
Find it quite strange that l have to wait 10 minutes for the service lady (who was excellent) finish with a customer while there were 2 sales people standing around doing nothing.
02 July 2026
Kept updated well and video explained all the work carried out
30 June 2026
Very polite and efficient reception. A request for and early completion of the the service and MOT was satisfied.
29 June 2026
Really good service but long winded to get through to someone on the phone. Rebecca was great though, very flexible
28 June 2026
Good communication, professional conduct. Gave back the car superbly clean. Good service. Sorted out the problem.
27 June 2026
All good apart from the clean after the service
24 June 2026
Service done withing expected timeframe.
20 June 2026
Rob was very helpful and the part was easy to order.
FIND Sytner Luton.
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
08 July 2026
The whole team; Milly Randlesome, David Mulett and Sarah Leckning were really helpful to me during a very stressful time (having had an accident in my previous mini). Especially David who went over and above re the finance side