OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
74 ratings and 63 comments received in the last 90 days.
27 May 2026
Fully satisfied, competent staff
24 May 2026
Very helpful staff gave lots of details and always able to answer my questions or concerns promptly
09 May 2026
Efficient, tackled the problem hands on when it occurred, thorough communication when needed and was great at reassuring me when a problem occurred. Handover was smooth and quick, and David Mullet and Stephen Brennan were always friendly!
06 May 2026
Good service from first discussions with Stephen Brennan and then with Jack Colvin when car was ordered
02 May 2026
Very nice centre
30 April 2026
Milly always looks after me, it's my 3rd car there now
30 April 2026
Not to pushy
29 April 2026
Jack was great to deal with. I also appreciated the follow up call a few days after delivery
14 April 2026
Enquiry and Sale handled very professionally and quickly within my required tight tight time requirements.
06 June 2026
Diagnostic identified the problem and work was done
05 June 2026
Car was booked in using website, requesting a check, for engine pinking. Was sent a text telling me it was estimated at £500, with no context for what the charge was for. Arrived Sat morning, to be told it was for service as no insp done on Saturday
04 June 2026
I've always found staff polite and Rebecca is helpful and answers any questions.
03 June 2026
All the staff were very good throughout the entire purchasing process.
03 June 2026
Car clean was not completed : - Wheels not cleaned - Boot surround not cleaned
30 May 2026
Great customer service always there to help
29 May 2026
Milly has been fabulous from start to finish. Always at the other end of an email to answer my questions. Thank you Milly, I love my new Mini and the great experience buying it. Highly recommend to all
26 May 2026
Efficient and informative
24 May 2026
Friendly polite staff, warm welcome
24 May 2026
As normal the service and information supplied was once again brilliant Rebecca explained everything that was going on and kept me up to date while I waited
FIND Sytner Luton.
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
Address
- 501 Dunstable Road, Luton, Bedfordshire, LU4 8QN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 01582 590 700
Luton as well as surrounding areas including St. Albans, Dunstable, Bedford and Harpenden
29 May 2026
Thank you Milly for a fabulous experience purchasing my new Mini and always being available to answer my questions. Would highly recommend Milly and the team, all were great during my time at Luton Mini.